How can I track my package?
Once your order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number and the express company"s name and its website. Just click on the link and it will take you to UPS, DHL or other website. From there you can use the tracking code to track your package.
How do I estimate my delivery time?
The estimated delivery Time is based on several factors, including the destination address, the shipping options you've chosen, and the production time of your dress and this will depend on how easily it can be processed. You can estimate the delivery time by taking the processing time for your order and adding the transit time based on the shipping method you've chosen. For example, if you order a wedding dress, it will take us 8-12 business days to make it and 2-4 business days to deliver the package to your door if you select expedited shipping method. Therefore, you can expect to receive your dress in 10-16 business days. Processing time differs from category to category. Refer to the table below for more precise processing and shipping times to better estimate when you will receive your order.
|Category||Order Processing Time (business days)||Shipping Time (business days)|
|Wedding Dresses||8-12 Days||2-4 Days||5-8 Days|
|Prom Dresses||8-12 Days||2-4 Days||5-8 Days|
|Flower Girls Dresses||8-12 Days||2-4 Days||5-8 Days|
|Other Dresses||8-12 Days||2-4 Days||5-8 Days|
|Fashion Apparel||2-3 Days||2-4 Days||5-8 Days|
|Accessories||2-3 Days||2-4 Days||5-8 Days|
|Jewelry||2-3 Days||2-4 Days||5-8 Days|
What shipping methods do you offer?
(1) Expedited shippingDelivery time is between 2 - 4 days to all major destinations, the fastest shipping method worldwide. Different items have different shipping costs, but all expedited shipping order will get a 50% discount on shipping costs.
(2) Standard shippingDelivery time is between 5 - 8 days free shipping to all major destinations, it is free shipping but takes a bit longer than expedited shipping. The shipping costs differ from item to item, but for the free shipping items standard shipping order will get a 100% discount on shipping costs. However, for the non-free shipping items, you only enjoy a 55% discount for it.
1. The above delivery estimates do not include order processing time.
2. We are not responsible for customs taxes, thus if your local customs or courier ask for taxes,
you should pay by yourself. Usually we would mark the parcel as a gift and value low to avoid the custom duty,but different country,different policy.It is better to look into your local custom.
Are there any additional fees ?
In some cases, there will be VAT or other taxes, customs duties or fees levied by the destination country.
Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs and taxation policies vary widely from country to country.
For more information, please contact your local customs. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
How do I save on shipping?
Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized.
If you can wait a little longer, please choose the standard shipping method, it will be much cheaper than using express shipping.
Do you ship to PO Boxes or APO/FPO addresses?
Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses at present.
You had better to provide a street address to us.
If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.