We hope all of our customers are happy with their orders form us. But, If you are unhappy with them, you want to return item to us, please read the following instructions.
How do I cancel an order?
If you want to cancel your order,please contact with us within 48 hours from the time you placed your order,otherwise,we will charge you US$45.00 for handle fee.
You may only cancel an order prior to it being shipped out,we shall not be able to process a cancellation once your order has been shipped out.
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return.
All returns must be sent within 7 days of the shipment being received. We only accept items in their original condition - unworn, unwashed, unaltered, and undamaged with original tags and packages. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
Please note that Product-Specific policies apply to the following categories: Weddings & Events(Customized Dresses & Accessories & Costumes), Jewelry, (Home&Garden, Sports, Fashion).
If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in the wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.
Please Notice: 1).Shipping fee or the rush shipping fee is not able to be refunded. This applies for any item purchased at normal retail price.
2).You need pay the shipping fee if you return a item.
What products can NOT be returned or refunded ?
DressTide.Com committed to providing high-quality products for your needs. You need to email us about the problem within 3 days since the parcel received.
We allow ALL BUT THE FOLLOWING products to be exchanged/returnable/refundable:
1. Items not in original shipping condition (unworn, unaltered, original packaging etc)
2. Items received over 3 days without contacting us.
3. Items cancelled before reception without informing us.
4. Items damaged by improper cleaning method or wearing.
5. Items heavily altered/customized upon customer’s requests.
The returning steps:
1) Email us within 3 days when you receive the dress, and meanwhile send us the dress photos which can show the problems of the dress, we will check it carefully, if it’s true, we will instruct you where to return your dress.
2)We need to register the wrong dress for records in order to improve our service, so the dress photos are indispensible in the procedure of returning.
3)The dress photos should be a strong proof to show the problems, so we need your photos to be clear.
4)The dress should be shipped back to the specified address which we would provide you after we confirm the returning. Otherwise, we won’t refund you if the dress lost in the shipping.
5)Please postmark back the dress within 15 days from the date you received it. Assure that you return the dress back to the correct address and email us the tracking number within 4 days. You should pay the return shipping fee.